Zhemeng has a sound service structure and professional customer service team, covering technical support, site maintenance, software and hardware maintenance, regular inspection, telephone return visit, etc. The company has a special after-sales service center, and has an office and maintenance services, Zhemeng also provides users with scheme design, project development, soft and hard integration and other services.
Internally, the company regularly holds training and technical exchange for front-line technical support engineers;
External, according to customer needs, support remote or on-site customer training alone or centralized.
Perfect technical support and training system
7*24H online 24/7, to provide customers with more comfortable after-sales service. In principle, all after-sales services shall establish customer files, and the customer service specialist shall issue task assignment orders to relevant departments or positions, and the completion of which shall be supervised by the customer service specialist.
After-sales service telephone
Project services or others
We can provide on-site inspection, hardware maintenance, software upgrade, data storage, customized applications, remote training, on-site operation demonstration and other services for customers or agents.
Satisfaction survey
During and after the product failure processing, our company will ask the user's satisfaction. If the user is satisfied, we will file the product failure and mark the end of the processing. If the user is not satisfied, then look for a better solution until the user is satisfied.
